Returns & Refunds

30-Day Easy Returns

At VANCAFUL, your satisfaction is our priority.

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.

Return Requirements

To be eligible for a return, please make sure that:

The return request is submitted within 30 days of delivery.
The product is in its original condition.
The product includes original packaging, accessories, and manuals.
The product has not been damaged due to misuse or improper handling.

Please contact our customer support team before sending any items back. Returns without prior approval may not be accepted.

How to Request a Return

To start a return, please contact us at:

Email: aowutech@outlook.com

Please provide:

Order number
Customer name
Reason for return
Photos or videos (if applicable)

Our support team will review your request and provide further instructions.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

If your return is approved:

The refund will be issued to your original payment method.
Refunds are usually processed within 5-10 business days.
Your bank or payment provider may require additional time to complete the transaction.
Damaged, Defective, or Incorrect Items

If you receive a product that is:

Damaged during shipping
Defective
Different from the item you ordered

Please contact us within 7 days after delivery.

We will evaluate the issue and provide an appropriate solution, including replacement or refund when applicable.

Return Shipping Costs

For products with quality issues or shipping damage, VANCAFUL will work with you to resolve the problem.

For returns due to personal reasons, such as changing your mind or ordering the wrong item, return shipping costs may be the responsibility of the customer.

Original shipping fees are non-refundable unless the product is defective or the order was incorrect.

Exchanges

If you receive a defective or damaged product, please contact us first.

We will assist you with a replacement solution whenever possible.

Non-Returnable Items

Returns may not be accepted for:

Products damaged by misuse, accidents, or improper maintenance.
Items missing original packaging or accessories.
Return requests submitted after the 30-day return period.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: aowutech@outlook.com

We are always happy to help.