Warranty Policy

1. Limited Warranty

At VANCAFUL, we stand behind the quality and reliability of our products.

We provide a 12-month limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

If your VANCAFUL product experiences a manufacturing defect during the warranty period, we will provide a replacement or appropriate solution at no additional cost.

2. What Is Covered?

This warranty covers:

Manufacturing defects
Product failures caused by normal use
Defects in electronic components or internal mechanisms

Examples:

The motor stops working under normal conditions
Charging or power issues caused by product defects
Product malfunction not caused by misuse

3. What Is Not Covered?

This warranty does not cover:

Damage caused by misuse, accidents, drops, or improper handling
Damage caused by water exposure (unless the product is specifically waterproof)
Normal wear and tear
Unauthorized modifications or repairs
Damage caused by using accessories or chargers not recommended by VANCAFUL
Cosmetic damage that does not affect product functionality

4. Battery Warranty

For products containing rechargeable batteries:

The rechargeable battery is covered under the same 12-month warranty period against manufacturing defects.

Battery performance naturally decreases over time due to normal usage and charging cycles, which is not considered a defect.

5. How to Make a Warranty Claim

To request warranty service, please contact our customer support team:

Email:
aowutech@outlook.com

Please provide:

Order number
Proof of purchase
Description of the issue
Photos or videos showing the problem (if applicable)

Our team will review your request and provide the best solution as quickly as possible.

6. Warranty Solutions

Depending on the situation, VANCAFUL may provide:

Troubleshooting assistance
Replacement parts
Product replacement
Other solutions based on the specific case

7. Shipping Costs

For approved warranty claims caused by product defects:

VANCAFUL will cover reasonable costs related to replacement solutions.

For claims caused by misuse or customer-related issues:

Shipping costs may be the responsibility of the customer.

Your satisfaction is our priority. We are committed to providing reliable products and responsive customer support.